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At Shaw Material Handling Systems, superior service is the root cause for why our customers hire us again each and every day. We take immense pride in how we partner with them, and do whatever it takes for them to be successful. And we will do the same for your business.
Because our focus is on you and helping you achieve your goals, we assign a strategic team of highly experienced customer service representatives and factory trained and certified technicians to manage the day to day and long term aspects of all the lift truck products and services you receive from us.
At Shaw, we understand that when you need service, you need it done right and you need it done now. Every Shaw technician is equipped with the proper diagnostic and repair equipment as well as a complete line of service manuals with up-to-date factory bulletins and product improvement information. All of our Raymond-certified technicians receive continuous training on specialty equipment, new products, as well as regular refresher programs. And as a testament to our dedication, we maintain an average on-site time for our service technicians of well below four hours from the initial request.
We maintain fully-equipped, GPS-guided service vans and frequently update parts inventory based on usage, variety and population of lift truck equipment in the area. Maintaining a comprehensive array of parts and equipment allows us to expedite on-site maintenance, repairs and troubleshooting and therefore reduce downtime and keep you moving forward. Parts can also be delivered to your door for your convenience at no extra cost, saving unnecessary travel charges.
For more information about our service programs, please contact us today.